Privacy Policy

This privacy policy sets out how Pixie Agency Ltd uses and protects any information that you give Pixie Agency Ltd when you use this website.

Our contact details

Name: Pixie Agency Ltd
Address: x+why, Chiswick Works, 100 Bollo Lane, London W4 5LX
Phone Number: +44 (0)20 3752 9733
E-mail: hello@pixie-agency.com
Website: www.pixie-agency.com
This policy was last updated on 26 July 2021

The type of personal information we collect

We currently collect and process the following information:

• Information that you provide to us when making an enquiry.
• Information that you provide to us when entering into a contract.
• Information that you provide to us when subscribing to our newsletter.
• Information provided to us when making an application to work for us, or in certain circumstances when we are recruiting on behalf of a client.
• Personal customer information provided to us by our clients to enable us to communicate with them on their behalf.

The data you provide to us may include:

• Name, Address, Country
• Email addresses
• Telephone numbers
• Date of birth
• Nationality
• Information about projects you wish to discuss with us
• Fees and Payment details
• Contract details

The personal customer data provided to us by our clients may include:

• Name, Address, Country
• Email addresses
• Telephone numbers
• Date of birth
• Nationality
• Passport number
• Vaccination records
• Fees and Payment details
• Contract details
• Historical sales & purchasing information
• Family information

We also may collect data from our website showing an IP address, number of visits and which content was viewed.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To process your enquiry
• For marketing purposes – we may from time to time send you an email or newsletter about our company and the services we offer
• For market research
• To customise our website according to your interests
• We also receive personal information indirectly, from the following sources in the following scenarios:
• Directly from one of our clients to assist them in carrying out customer communication & marketing plans, and market research

We may share this information with:

• Xero Ltd, for accounting and invoicing purposes
• Iridesco LLC, t/a Harvest, for accounting and invoicing purpose
• ClickDimensions LLC, to facilitate digital marketing campaigns and essential travel communications, and to analyse those campaigns.
• WordPress.com, to facilitate website service.
• Mailchimp.com, to facilitate email marketing campaigns and essential travel communications, and to analyse those campaigns.
• Network Needs Ltd, who provide IT technical support
• Dropbox International Unlimited Company, who provide cloud-based computer storage facilities

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: We have a legitimate interest.

How we store your personal information

Your information is securely stored by our computer server provider, securely in the cloud by Dropbox International Unlimited Company and on an external computer hard drive.

We keep all your personal information only for as long as we need to. We will always dispose your information securely.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@pixie-agency.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@pixie-agency.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

Cookies are files, often including unique identifiers that are sent by web servers to web browsers, which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website. Cookies may be either ‘persistent’ cookies or ‘session’ cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

We use Google Analytics Cookies and a persistent cookie ‘return visitor’ on this website.

How we use cookies

Pixie Agency uses Google Analytics to analyse the use of this website. Google Analytics uses cookies to generate statistical and other information about website use, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Pixie Agency Ltd also uses a persistent cookie ‘return_visitor’ to determine whether you are a new or returning visitor to pixie-agency.com.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example: (1) in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector; (2) in Firefox you can block all cookies by clicking ‘Tools’, ‘Options’, and un-checking ‘Accept cookies from sites’ in the ‘Privacy’ box. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting cookies

You can also delete cookies already stored on your computer: (1) In Internet Explorer, you must manually delete cookie files; (2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you clear private data (this setting can be changed by clicking ‘Tools’, ‘Options’ and ‘Settings’ in the ‘Private Data’ box) and then clicking ‘Clear private data’ in the ‘Tools’ menu. Obviously, doing this may have a negative impact on the usability of many websites.